Day 6

One of the keys to a successful restaurant is how to deal with the sometimes not so successful service. I look at the occasional under-cooked burger or the too spicy Bloody Mary as openings to create a new regular customer. You see its all in the correction of the problem that really makes the difference. The secret or the skill is all in how you make these corrections. The answer you"ll have to pay me for. Just kidding. In my experience customers just want to be treated as if they were family or friends. What would you do if your mother sent back her burger. Thats the answer. Treat the situation as if it was your mom. You'd not only get the burger fixed you do it with love. If you can make a stranger feel truely cared for, they're yours forever.